Job – Cyclad

Job offers

Support

Linux

Technical Support Engineer with French

Published on: 1674172800

Project information:

Your daily tasks:

Analyzing the issues escalated by the Level 1 Support Team and working to solve the problem by replicating it in lab or remotely via screen sharing session. If necessary, reporting the issue to the Level 3 Escalation Team and follow up until a resolution or workaround is found.
Maintaining the knowledge base of the Technical Support Team based on your day to-day experience.
Ensuring an in-depth follow-up of the support activity for certain sensitive customers or issues. Following escalation procedures and ensure that the service provided meets technical support commitments.
Contributing to the improvement of the added value of the Support Team by providing appropriate methodology and procedures to limit the number of escalations to the Level 3 Escalation Team.
Designing and developing one or more courses of action, evaluating each of these courses in a test case environment and implementing the best solution to the problem can be required.

Closes in 641 days!

Location:

Salary:

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Requirements:

1-3 years of experience with DNS, DHCP, IPAM, TCP/IP network architectures, HTTP/HTTPS and other Internet protocols.
Advanced experience with TCP/IP network architectures on various platforms (Unix, Linux, Windows, etc.) and how those platforms interoperate with DNS and DHCP. Knowledge of Unix systems is required.
Understanding of public DNS design principles, DNS platforms such as BIND and the DNS protocol itself.
Advanced understanding of the DHCP protocol and its fundamentals. • Familiarity with IP Address Management (IPAM) and Microsoft Active Directory would be desired.
General understanding of HTTP/HTTPS and other Internet protocols including their performance characteristics.
Proven ability to clearly and effectively interact and communicate with customers in a friendly and personable manner via email and/or phone.

Requirements:

1-3 years of experience with DNS, DHCP, IPAM, TCP/IP network architectures, HTTP/HTTPS and other Internet protocols.
Advanced experience with TCP/IP network architectures on various platforms (Unix, Linux, Windows, etc.) and how those platforms interoperate with DNS and DHCP. Knowledge of Unix systems is required.
Understanding of public DNS design principles, DNS platforms such as BIND and the DNS protocol itself.
Advanced understanding of the DHCP protocol and its fundamentals. • Familiarity with IP Address Management (IPAM) and Microsoft Active Directory would be desired.
General understanding of HTTP/HTTPS and other Internet protocols including their performance characteristics.
Proven ability to clearly and effectively interact and communicate with customers in a friendly and personable manner via email and/or phone.