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Consulting

Customer Support

Technical Support Consultant

Published on: 1675900800

Project information:

Location: Katowice (hybrid)
Type of employment: contract of employment
Remuneration: up to 8 750 gross
Level: Mid
Project language: English
Contract length: Indefinite/ long-term
Start date: depending on candidate\"s availability

Your daily tasks:

Providing level 2 support, resolution of incidents and issues as well as the handling of service requests.
Writing technical procedures for Level 1 and Level 2 and keep the knowledge base up to date.
Conveying technical terms/resolutions to Level 1 support.
Working towards continuous service improvement to deliver an excellent service delivery to users.
Testing, modifying and improving existing procedures.
Training of future employees being recruited.
Handling special assignments (migrations, new country launches).

Closes in 621 days!

Location:

Salary:

up to 8 750 PLN gross

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Requirements:

At least 2 years of experience in similar role, providing L2 Customer Support, with a strong handle on functional processes and techniques.
Having an experience with resolving any customer concern by analyzing and investigating the reason for concern.
Having a digital & tech savvy with high proficiency in a variety of applications.
Ability to read and follow front and back-end logic written in JavaScript.
Experience reading logs from AWS Cloudfront, understanding of SSO.
Basic skills in query languages such as JQL, SQL or CloudFront queries.
Fluent English.

We offer:

Private medical care.
Life insurance.
Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
Access to several learning platforms (Coursera, Pluralsight, etc.).

Any questions? Contact

Marta Wyrzychowska

Recruitment Specialist

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